Welcome to Digital Sunbird! We appreciate your trust in our digital marketing services. Our Cancellation & Refund Policy is designed to ensure a clear understanding of the terms and conditions regarding cancellations and refunds for our services.
Cancellation Policy
1. Service Cancellation
Customers can request the cancellation of our services by contacting our customer support team at hello@digitalsunbird.com. Please provide your order details and reason for cancellation. We’ll process your request promptly.
2. Cancellation Timeframe
To be eligible for a full refund, service cancellations must be requested within 24 Hrs. After this timeframe, we may not be able to provide a full refund.
3. Refund Process
Upon receiving your cancellation request, our team will review it and initiate the refund process if applicable. Refunds will be issued to the original payment method used during the purchase.
Refund Policy
1. Eligibility for Refund
Refunds are applicable under the following circumstances:
a. Unsatisfactory Service: If you are not satisfied with our services, you may be eligible for a refund. Please provide detailed feedback to help us improve.
b. Technical Issues: In case of technical difficulties or service disruptions that cannot be resolved within a reasonable timeframe.
c. Duplicate Purchase: If you accidentally made a duplicate purchase, please contact us immediately for a refund.
2. Non-Refundable Services
Certain services, such as customized consulting sessions, may not be eligible for a refund due to the personalized nature of the service. This will be clearly communicated at the time of purchase.
3. Refund Timeframe
Refunds will be processed within 3 business days after approval. The actual time it takes for the refund to reflect in your account may vary depending on your payment provider.
Contact Us
If you have any questions or concerns regarding our Cancellation & Refund Policy, please contact us at hello@digitalsunbird.com. We are here to assist you.
Digital Sunbird reserves the right to amend this policy at any time. It is advisable to review this page periodically for any updates.
Thank you for choosing Digital Sunbird!